What steps are required to gain entry to customs areas, and what documents are necessary? (Team and Equipment)

You can access the relevant document here.

What are the necessary steps for transfer of ownership?

You can access the documents related to the transfer process here. The process will be completed after the documents are sent to birkanaliaga@birkan.com.tr.

What are the requirements for container port loading operations?

Port loading requests vary depending on the agency. Requests for CMA CGM, MAERSK LINE, and TURKON lines must be submitted by filling out a job request form and sending it to tcemusteri@tceege.com.tr by 15:30 one day before the loading date. For requests from agencies other than those mentioned, arrangements can be made by contacting the relevant agency.

Is container lashing service provided by your port?

We do not offer container lashing services.

Is container unlashing service provided by your port?

Container unlashing service is provided. The service is billed according to the customers tariff.

Has the ship carrying my container/cargo docked at or departed from the port?

Ships can be tracked via the ship tracking button on the Tceege website. Website: http://www.tceege.com.tr/gemi-izleme.aspx

Has a gate entry request been created for the container? Has the container been granted entry to the port?

Container gate entry requests are created according to agent instructions. Entry inquiries can be made via the Tceege website. Website: http://online.tceege.com.tr//GullsEyeWeb/View/Report/PortGateInReport.aspx

Has my container been unloaded from the ship?

Whether the container is in the port inventory can be checked via the website. Website: http://online.tceege.com.tr//GullsEyeWeb/View/Report/ContainerInventorySearch.aspx

Has my shipment been received at the warehouse? Where is my shipment in the warehouse?

Information regarding whether the shipment has been received at the warehouse is provided to the relevant forwarder. You can contact the forwarder to inquire about its status.

Do you offer warehousing services at your port for our import partial shipments?

Imported partial loads can be accepted into the warehouse. If the loads are palletized and include labor, the maximum weight must be 40 kg. Limited quantity IMO 9 and other IMDG loads are not accepted into the warehouse.

What steps should I take to obtain pricing and information regarding general cargo, project cargo, and yacht loading operations?

The visual and technical drawings of the project cargo, along with its dimensions and tonnage, must be submitted to the customer service department for approval. Subsequently, the cost details will be communicated by the same department.

I want to make a ship call at Tceegea or bring a container there, what should I do?

You can obtain support by submitting your ship port call requests to our customer service department. You can contact relevant agencies using the details of the shipowner and service provider arriving at the port to bring containers. You can obtain the shipowner and service provider details from our customer service department.

Where can I find the current import tariff for Tceege?

You can access our current import tariff here.

I am going to import something for the first time on Tceege, what should I do?

Customs procedures can begin once the container has been unloaded from the ship.

How is the storage space calculation performed?

For full unloading operations, you can create a user account online, generate requests through your account, and calculate storage fees. For your internal unloading operations, you can fill out the Tceege job request form and contact customer service for support regarding storage fee calculations.

What is your port customs warehouse code?

G0232-EGE FERTILIZER PORT OPERATIONS - can be considered as warehouse code. TRALI-006 EGE FERTILIZER PORT OPERATIONS - port code.

What are the steps to follow and the required documents for scheduling a container-to-container transfer?

For export container transfers, agent confirmation is required; therefore, contact the agent first. If the agent confirms, the process can continue with customer service. A container-to-container transfer application must be submitted, necessary permits obtained from customs, and the original, signed by the customs officer, must be delivered to the port customs unit. A supervisor must be present during the transfer.

What should be done if wire transfers/EFTs to your port are made to the wrong company name or if the
tax/Turkish Republic identity numbers are incorrectly written in the description section of the receipt?

If a customs broker makes an incorrect payment, they should contact the finance department to have the payment refunded. The correct payment should be received and the incorrect payment returned.

What should I do if I receive too little or too much payment at your port?

If the payment is insufficient, an additional payment receipt must be provided. If there is an excess, the accounting department should be contacted to process the refund.

Which department and email address should be contacted for reconciliation procedures?

Please contact the finance team for reconciliation procedures. Email address: skeskin@tceege.com.tr;

How are VGM requests processed, and how can I achieve a result?

All containers arriving full are weighed. To obtain the result, please contact the VGM unit. vgm@tceege.com.tr

What documents are required for scheduling an inspection appointment for containers containing hazardous materials?

For container handling of dangerous goods, the MSDS form must be submitted to customer service. The required documents will be sent to you via email after the review process.

What types of services are offered at your port?

The services performed include container loading and unloading, internal stuffing and emptying, CFS (Customs Freight) warehouse operations, reefer monitoring, customs inspection, verification, x-ray procedures, and BB (Battlefield) ship loading and unloading.

What are the CFS service descriptions provided for your port services?

Inspection, Full Verification, Unloading, Filling, Additional Filling, Partial Unloading, Emptying into Hold (LCL container)

What needs to be done to bring the container to the CFS site (full inspection, examination, unloading, weighing)?

To apply for a job at Tceege, please fill out the application form and contact customer service.

How are invoices issued and paid?

Invoices are generated and sent one day after the transaction is completed, based on the transaction receipt.